Privacy policy
Last updated: 15 October 2025
Aire & Co (“we”, “us”, “our”) (ABN 68 122 606 897) respects your privacy and is committed to protecting your personal information. Aire & Co is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website www.aireandco.com.au, make a purchase, or interact with us in any way.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
1. COLLECTION OF PERSONAL INFORMATION
Information We Collect
We may collect personal information from you in a variety of ways, including when you:
• Purchase products from our Website;
• Subscribe to our newsletter or marketing communications;
• Contact us via email, forms, or social media;
• Enter promotions, competitions, or reviews.
The personal information we collect may include:
• Full name;
• Email address;
• Shipping and billing addresses;
• Phone number;
• Payment details (processed securely via third-party payment providers);
• Order history and preferences;
• IP address and browser information.
We only collect personal information that is necessary for our business functions and to provide you with a high-quality experience.
2. USE OF PERSONAL INFORMATION
We use the personal information collected for purposes including:
• Processing and fulfilling your orders;
• Communicating about your purchase, delivery, or support requests;
• Providing customer service and responding to enquiries;
• Sending marketing emails, newsletters, or promotional offers (you can opt out at any time);
• Requesting product reviews following a purchase;
• Improving our products, website, and services;
• Preventing fraud, ensuring security, and complying with legal obligations.
3. DISCLOSURE OF PERSONAL INFORMATION
We do not sell or trade your personal information.
We may disclose information in limited circumstances to trusted third parties, such as:
• Payment processors (e.g. PayPal, Stripe, Afterpay);
• Courier and logistics partners for order delivery;
• Review and customer feedback platforms (e.g. Judge.me) to send post-purchase review request emails based on your order information;
• IT, hosting, and website service providers;
• Legal or regulatory authorities where required by law.
All third parties are contractually obligated to protect your information and use it only for the purpose it was provided.
You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.
4. RELATIONSHIP WITH SHOPIFY
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.
5. STORAGE AND SECURITY OF INFORMATION
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
6. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar tracking technologies to provide and improve our services. Cookies are small text files stored on your device when you visit our store.
How We Use Cookies:
Our store, hosted by Shopify, uses cookies to:
- Remember your preferences and shopping cart contents
- Understand how you interact with our store through analytics
- Provide personalized experiences and product recommendations
- Show you relevant advertisements
- Protect against fraud and improve security
Types of Cookies We Use:
- Essential cookies: Required for our store to function properly, including processing your orders and maintaining security
- Analytics cookies: Help us understand how visitors use our store so we can improve your experience
- Marketing cookies: Used to show you relevant advertisements and measure the effectiveness of our marketing campaigns
- Preference cookies: Remember your settings and preferences for future visits
Shopify's Role: Our store is hosted by Shopify Inc. When you visit or make purchases on our store, Shopify processes your data to provide services to you, including services that incorporate data from your interactions with other merchants and with Shopify. For more information about how Shopify uses your personal information, please visit Shopify's Consumer Privacy Policy.
Your Cookie Choices: You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect your ability to use some features of our store.
7. DIRECT MARKETING
We may send marketing emails, product updates, or special offers if you have subscribed to our mailing list.
You can unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
8. ACCESS, CORRECTION, AND DELETION OF INFORMATION
You may request access to the personal information we hold about you at any time.
If any of your details are incorrect or out of date, please contact us to update them.
You may also request that we delete your personal information, subject to any legal or transactional obligations we must fulfil.
To make a privacy-related request, please email info@aireandco.com.au with your name and request details.
9. DATA RETENTION
We retain personal information for as long as necessary to:
• Provide our products and services;
• Comply with our legal obligations;
• Resolve disputes; or
• Enforce our agreements.
After this period, data is securely deleted or anonymised.
10. THIRD-PARTY LINKS
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
11. CHILDREN'S PRIVACY
Our Website is not intended for use by individuals under the age of 18.
We do not knowingly collect personal data from minors.
If you believe a child has provided us with personal information, please contact us so we can remove it.
12. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or the law.
The latest version will always be posted on our Website with an updated “Last Updated” date.
Continued use of our Website after such changes indicates acceptance of the revised policy.
13. CONTACT US
If you have any questions, complaints, or concerns about how your personal information is handled, please contact us at info@aireandco.com.au
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au