Refund policy

Due to the personal nature of fragrance, we are unable to accept returns based on preference or if the scent is not what you expected. Returns are only accepted if the item is faulty, damaged, or not the product(s) you ordered, and must be requested within 7 days of receiving your item.

Please inspect your order upon arrival and contact us immediately at info@aireandco.com.au with photos if any issue occurs, so we can resolve it promptly.

If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

REFUNDS

Once we’ve received and inspected your return, we’ll let you know if your refund has been approved. If approved, a refund (excluding the initial shipping cost) will be processed to your original payment method within 10 business days. Please note it may take additional time for your bank or credit card company to process the refund.

Return shipping costs are the responsibility of the customer.